FAQs

What kinds of things can you help me with?

• your child’s ability to learn

• your personal relationships

• your general well-being

• unhealthy behaviours

• supporting your employees

• dealing with trauma

• your mental health

• your identity and place in this world

• self-talk and self-image

• something else entirely

How do I start the process of getting help?

You are already halfway there! You can now call us at 506-634-8295 or complete our online intake form on line. This is a great new option that will assist us in helping you faster.

How much does it cost?

We have the ability to subsidize counselling costs for those who need the financial support. The Intake Department will discuss payment with you during your intake call.

How do I pay?

You will need to pay for your session at the time of your appointment. We are currently working with our new system to be able to direct bill some insurance companies. Stay tuned. Any outstanding balances (for late cancellations or missed appointments) must be paid before you are able to book another appointment. We accept cash, e-transfer, and all major credit cards.

Will my insurance cover this?

Please check your insurance plan regarding coverage before attending your appointment as each policy is different. We do not have access to the details of what is covered by your plan.

Do you send appointment reminders?

We do send appointment reminders but recommend you also record your next session in case there is a glitch in our system. 

What if I cannot make it to my appointment?

Please call to cancel or reschedule at least 24 business hours in advance of your appointment. Business hours are the hours we are open. Please do not call on Saturday to cancel on Monday as there is no one here to try and fill that empty appointment. If you cannot come due to childcare or transportation, we can change your appointment to virtual or a phone session if that works for you.

Where are you located?

We are located in the Lancaster Mall - 621 Fairville Blvd. Unit 1D4 on the west side of Saint John. There is a bus that comes to the mall parking lot and there is plenty of free parking. Please drive around the back of the building to easily access our services. Our space is fully accessible.