Frequently Asked Questions

Do you have a question about us, our services, or something else? We would be delighted to answer it. All you have to do is email it to us. (Emails may not necessarily be checked on a regular basis. If you need immediate service, please contact us by phone at 506-634-8295.)

However, first, check below to see if it has already been answered. Click on the + sign to expand the answer.

Is Family Plus/Life Solutions the same as the Provincial Department of Family and Community Services?

No. Family Plus/Life Solutions is a private, not-for-profit agency, with a Board of Directors, composed of members from the professional and business community. We provide services to assist individuals and families in managing the challenges of today’s living conditions.

How much does it cost to get counselling?

There is a nominal fee for a counselling session. Thanks to funding from the United Way of Greater Saint John, we are able to offer a sliding scale for those who cannot afford this fee. Family Plus/Life Solutions also holds many EAP contracts with local companies. Recipients of income assistance benefits may also be eligible to attend counselling sessions on referral from their financial worker. Payment options will be discussed with you during your intake interview. We also offer psychological counselling sessions which are often covered under many extended health plans.

How long does a counselling session last? How long do I need to come?

An average counselling session will run about 50 minutes to one hour in length. The number of sessions required for the therapy process will depend on a number of factors, including your presenting problem, and other services you may be receiving, with the average being six sessions.

How many people can attend a counselling session at a time?

The number of people that can attend a session will depend upon your individual situation and the type of counselling you are receiving. We offer individual, couple and family sessions. Many times other family members will be invited to join counselling sessions.

What qualifications do your counsellors have?

Our professional counsellors and group program staff, most with Master level accreditation, are able to assist individuals and families with a wide range of issues. Family Plus/Life Solutions employs and contracts the services of a number of professionals with various designations including: Social Workers, Psychologists, Reality Therapists, Mediators, CEAP Professional and Certified Drug and Alcohol Counsellor. All are registered in good standing with their professional licensing associations.

Where are you located?

Family Plus/Life Solutions is located at Linden Place, 199 Chesley Drive, Saint John, NB. This central location is readily accessible from the Saint John throughway and from all areas of the city by bus. It is within walking distance for residents of the north end and central peninsula of the city. The building is wheelchair accessible and off street parking is available.

Family Plus/Life Solutions has been serving the Saint John area since 1929. The Agency is a private, not-for-profit organization helping men, women, children and families manage the challenges of today’s living conditions.